Terms & Conditions

  • Upon payment by the Hirer of the Damage Waiver Fee the Hirer is not responsible for the cost of repairs to or the cost of replacement of the Equipment if necessary because of damage to the Equipment sustained during the Hire Period.
  • Clause (a) only applies where that cost is equal to or less than $50,000.
  • The Hirer remains responsible for those costs to the extent that they exceed $50,000.
  • If the Hirer:
    1. has hired Equipment from the Owner for one event or exhibition;
    2. the Equipment has been hired under more than one Contract; and
    3. the Hirer has paid the Damage Waiver Fee under more than one of those Contracts,
  • Clause (a) only applies where that cost is equal to or less than $50,000 in aggregate for those Contracts in respect of which the Damage Waiver Fee has been paid. The Hirer remains responsible for those costs to the extent that they exceed $50,000 in aggregate for those Contracts.
  • Clause (a) will not continue to operate after the expiration of the Hire Period unless an extension by the Owner is granted in writing and an additional fee is paid.
  • Clause (a) does not limit the Hirer’s liability for failure to return the Equipment.
  • Clause (a) will not apply to, and the Hirer remains responsible for, loss or damage occurring to the Equipment:
    1. because of breach of any statutory laws or regulations in connection with the use of the Equipment by the Hirer;
    2. because of misuse, abuse, wilful or malicious acts, negligent or reckless use or overloading of the Equipment;
    3. because of disregard for instructions given to the Hirer by the Owner in respect of the proper use of the Equipment or in contradiction of the manufacturer’s instructions if supplied with the Equipment at the time of hiring;
    4. because of the unexplained disappearance of the Equipment;
    5. because of theft of the Equipment;
    6. while the Equipment is in transit, if being carried by the Hirer or an employee, contractor or agent of the Hirer.
  1. Definition. In these terms the following terms have the following meanings:
    “Claims” means: any claim, legal action or liability for damages or compensation; liability to pay any fine or penalty; expenses, including repair and legal costs; consequential losses; and injury, including personal injury and death;
    “Contract” means the contract to hire the Equipment, constituted by the Order, these Terms, any Special Terms and such other documents or written communications which evidence the agreement between the Owner and the Hirer”Equipment” means all properties which the owner agrees to hire to the Hirer;
    “Hirer” means the person hiring the Equipment from the Owner;
    “Owner” means the company which supplies the Equipment to the Hirer, being Covered Pty Ltd ACN 132 853 779;
    “Hire Period” means the period for which the Equipment is hired, as shown on the Order or subsequently agreed between the Owner and Hirer;
    “Order” means the form used by the Owner for the placement of orders to hire Equipment;
    “Price” means the price for hiring the Equipment, as shown on the Order or subsequently agreed between the Owner and Hirer;
    “Site” means the place at which the Equipment is delivered or installed by the Owner;
    “Special Terms” means any terms (other than these Terms) which are specified in the Order, or subsequently agreed in writing between the Owner and Hirer; and
    “Terms” means these terms.
  2. Application of Terms. These terms apply to all Equipment hired by the Hirer from the Owner. If the Special Terms are inconsistent with these Terms, the Special Terms prevail to the extent of any inconsistency.
  3. Hire. The Hirer hires the Equipment from the Owner for the Hire Period for the Price.
  4. Ordering and Acceptance. The Hirer may offer to hire the Equipment by delivering an Order to the Owner. The Owner accepts the Order when it communicates acceptance to the Hirer.
  5. Price. The Price is for the hiring of the Equipment for the Hire Period. It does not include delivery, preparation of the Site, freight, installation, dismantling, packing or pick up, unless as otherwise stated.
  6. Additional Costs. The Hirer must pay to the Owner in addition to the Price, all costs incurred by the Owner (including labour costs):
    a. for delivery of the Equipment, including any additional costs for delivery to other than street level;
    b. for freight, installation, dismantling, packing and pick up of the Equipment;
    c. for providing any service to the Hirer outside of ordinary work hours, on weekends or public holidays;
    d. for design, consultancy and other similar services provided in connection with the hire of the Equipment or the Hirer’s event;
    e. if the Site is not adequately prepared for delivery and/or installation of the Equipment;
    f. if the Owner cannot obtain access to the Site;
    g. arising from a variation to the Contract, including without limitation: a change in the type of Equipment required; a change in the position where the Equipment is to be or has been installed upon the Site; a change in the location of the Site; or a change in the delivery or pick up instructions from those first agreed;
    h. in cleaning the Equipment where it has been returned in an unclean state;
    i. for service calls to the Site during the Hire Period;
    j. for Site inspections in excess of 2 for any one Contract;
    k. in enforcing any provision of the Contract against the Hirer; and
    l. for replacement of any Equipment not returned by the Hirer at the end of the Hire Period, or at the Owner’s election 100% of the daily rate applicable under the Contract for each day or part thereof that Equipment remains unreturned.
  7. Copyright. The Hirer acknowledges that copyright in all designs, drawings, proposals and other material produced by the Owner or any of its consultants in connection with this Contract remains the property of the Owner (or its consultants as the case may be). The Hirer must not infringe copyright in respect of that material.
  8. Price Lists. Any price lists published by the Owner may be changed without notice.
  9. Goods and Services Tax and Stamp Duty. The Price excludes GST and Stamp Duty unless otherwise specified on the Order. Where the Price excludes GST or Stamp Duty, the Hirer must also pay GST and Stamp Duty on the Price, where applicable.
  10. Payment. The Price will be paid as follows:
    . 30% non-refundable deposit on acceptance of the Order by the Owner;
    a. 40% 30 days prior to commencement of the Hire Period; and
    b. 30% payment due prior to commencement of installation for the hire period.The Owner is not obliged to deliver possession of the Equipment to the Hirer until funds given in payment of the Price are cleared.
  11. Credit Card Payments. The Hirer authorises the Owner to complete any documentation for the purposes of the Hirer making payment through any credit card or direct debit system. The Owner may, in addition to the Price, charge a credit card fee for payment by credit card. The Owner reserves the right to refuse payment by credit card, including: where payment is not made at the times and in the amounts required by these Terms. Should the owner accept payment by credit card then a credit card fee equal to 3% of the total payment will be charged. Our preferred methods of payment are Electronic Funds Transfer or Direct Debit.
  12. Interest on Unpaid Amounts. The Hirer must pay interest to the Owner at the rate of 1% per month on any amount which is overdue, from the date it became due until the date it is paid.
  13. Cancellation and Early Return. If the Hirer cancels the Order after it has been accepted or fails to take delivery of the Equipment the Hirer must pay the Price to the Owner as liquidated damages.The Hirer is not entitled to any refund of the Price if it returns the Equipment before the Hire Period Ends.
  14. Instructions from Hirer. The Hirer must provide the Owner with clear delivery, installation and pick up instructions at least 7 days prior to commencement of the Hire Period. These instructions must include the date, time, place and name of the Hirer’s representative who will receive and return the Equipment.
  15. Access. The Hirer warrants that it has the right to access the Site, and that the Owner may access the Site to fulfil its obligations under the Contract.
  16. Preparation of Site. The Hirer must prepare the Site to the Owner’s satisfaction for delivery, installation, dismantling and pick up of the Equipment. This includes ensuring the Site is accessable, removing obstacles, levelling the ground, and ensuring the Site is safe. The Owner is not responsible for doing these things.
  17. Electricity. The Owner may use the electricity supply at the Site for the purposes of installing and/or operating any of the Equipment. This is at no cost to the Owner.
  18. Return of Equipment. The Hirer must return the Equipment to the Owner before 5.00pm on the last day of the Hire Period. Where the Owner has agreed to collect the Equipment from the Hirer, the Owner must have the Equipment ready for collection on the last day of the Hire Period in accordance with the pick up instructions. The Equipment must be returned clean, in good repair, properly stacked and packed, and otherwise ready for transit or storage.
  19. Owner Receiving Hirer’s Goods. If when the Equipment is returned or collected the Owner receives goods owned by the Hirer, the Owner may dispose of those goods without liability to the Hirer unless the Hirer claims them within 14 days after they came into the Owner’s possession. Whether or not the Hirer claims them, the Owner may return the goods to the Hirer at the Hirer’s cost.
  20. No Warranty. The Owner gives no warranty that the Equipment is fit for the purpose required by the Hirer. The Hirer must satisfy itself as to this.
  21. Substitution of Equipment. The Owner may substitute the Equipment with equipment of a similar type without liability to the Hirer.
  22. Display of Name. The Owner’s identification, trade name, trade mark and signage may appear on the Equipment. The Hirer must not conceal or obliterate these. The Hirer cannot claim any charges from the Owner for advertising in respect of these.
  23. Risk. The Equipment is at the risk of the Hirer during the Hire Period and at all times during which it is on the Site or in the Hirer’s possession. The Hirer holds the Equipment as bailee and must take reasonable care of it. The Hirer must not part with possession of the Equipment or encumber it.
  24. Instructions in Use. The Hirer acknowledges that it has received instructions in the use of the Equipment, that it understands those instructions, and will comply with them.
  25. Inspection and Repair. The Owner may inspect and repair the Equipment at any time during the Hire Period. The Owner or its representative may enter upon the Site for this purpose.
  26. Removal, Alteration and Use of Equipment. The Hirer must not: remove the Equipment from the Site or its position of installation; alter the Equipment; repair or attempt to repair the Equipment; or use the Equipment for a purpose which is different from that for which it is designed.
  27. Damage to Equipment. The Hirer must compensate the Owner for the replacement cost of any Equipment which is damaged, lost or stolen during the Hire Period or at any time during which it is in the Hirer’s possession. The Hirer must also compensate the Owner for any other loss or expense it incurs as a result of such events.The Hirer acknowledges that any Equipment which has been damaged will be kept for one month after it is returned to the Owner, and then will be destroyed.A statutory declaration signed by the Owner as to the condition of the Equipment and the number of items delivered and/or returned is final, cannot be disputed by the Hirer and is admissable in legal proceedings as conclusive evidence of its contents.
  28. Bond. If requested by the Owner the Hirer must pay (in addition to the Price) a bond equivalent to 10% of the Price. The Owner may apply so much of the bond as is necessary to compensate the Owner for any breach by the Hirer of the Contract, or any damage or loss sustained in respect of the Equipment. The balance if any is refundable to the Hirer.
  29. Insurance. The Hirer must maintain public liability insurance for $10 million and property insurance for the full replacement value of the Equipment. For all orders with a total value exceeding $20,000, the Hirer is required to produce a relevant Certificate of Currency, or have their insurance policy specifically endorsed for the Owner’s interests if so requested.
  30. Indemnity. The Hirer indemnifies the Owner, its officers, employees and agents against all Claims the Owner incurs as a result of: the Hirer’s negligence; the Hirer’s breach of the Contract; the Hirer’s breach of any warranty contained in these Terms; the Hirer’s breach of any law; preparation of the Site for delivery or installation of the Equipment; the Owner’s entry upon the Site; the delivery, installation, inspection, use, dismantling and collection of the Equipment; and contact with underground pipes or wires on the Site.
  31. Owner Not Liable. The Owner is not liable to the Hirer for, and is released from liability in respect of: failure to have the Equipment ready for collection when the Hire Period commences; failure to deliver the Equipment in accordance with the delivery instructions; loss, damage or injury to any person, property, animal or thing resulting from the delivery, installation, inspection, use, dismantling and collection of the Equipment; the break down or failure of the Equipment; failure to provide equipment of the type and in the quantity specified in the Order; and defects in the installation of the Equipment at the Site.
  32. Exclusion of Laws. To the extent permissable by law, all warranties or other rights implied by law in favour of the Hirer are excluded.
  33. Limitation on Liability. If the Owner is liable to the Hirer for a breach of this Agreement or any warranty implied by law which has not been lawfully excluded, the Owner’s liability is limited to: refunding the Price; repairing the Equipment; replacing the Equipment; supplying the Equipment for hire again; or payment to the Hirer of the cost of having the Equipment supplied for hire again. The Owner may choose which of these options apply. The Owner is not liable to the Hirer for consequential or indirect loss, economic loss, or other expenses. The Hirer must not claim a lien over or retain possession of the Equipment in satisfaction of its claim.
  34. Termination. The Owner may terminate the Contract at any time without liability to the Hirer. If the Contract is terminated the Hirer must return the Equipment, or the Owner may at its election collect the Equipment from the Site at the Hirer’s cost.
  35. Amendments. No amendment to the Contract will be binding on any party unless made in writing properly and duly executed by that party.
  36. Waiver. The failure of the Owner to exercise any right arising as a result of a breach by the Hirer of the Contract will not waive that right, nor will any practice developed between the parties waive or lessen the Owner’s rights under the Contract.
  37. Assignment. The Hirer must not assign the Contract.
  38. Governing Law. The Contract will be construed in accordance with the law of Queensland and the parties submit to the non-exclusive jurisdiction of the Queensland Courts in Brisbane City.
  39.  Severance. If any provision of the Contract is, for any reason, considered or found by a Court of competent jurisdiction or any competent Government authority to be invalid, illegal or unenforceable, that provision is to be severed from the remainder of the provisions of the Contract. The remainder of the provisions of the Contract will remain in full force and effect unless the basic purposes of the Contract are defeated.
  40.  Warranty Of Authority. Any person signing or purporting to sign the Order or another document on behalf of the Hirer warrants that they have the authority of the Hirer to sign, and indemnifies the Owner against all losses incurred if that person does not have such authority.
  41.  Joint and Several Liability. If the Hirer is more than one person the Hirer is jointly and severally liable under the Contract.
  42. Privacy Policy. Covered collects your personal information to assist us in providing the goods or services you have requested and to improve our products and services. We, Covered and all related companies anywhere in the world may be in touch to let your know about goods, services or promotions which may be of interest to you. Please let us know if you object to this and if you would prefer not to be contacted with special offers or in relation to our other goods and services.

Covered is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you and your children.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

This policy applies only to Covered and not to other companies’ or organisations’ websites to which Covered is linked.


Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

Covered collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.

The second type of information that Covered collects is personal information. Covered will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, Covered can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to Covered is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.


Covered automatically gathers anonymous information to monitor the use of Covered like the numbers and frequency of visitors to Covered and its areas. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve Covered to assure that it is as appealing as we can make it for as many users as possible. Covered may publish or provide this aggregate data to other people.


Covered will only use the personal information you have chosen to provide us for the purpose for which you provided it. Covered will not use it for any other purpose without your consent.


There will be occasions where it will be necessary for Covered to disclose your personal information to third parties. Covered may be required by law to disclose the information, or Covered may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, Covered will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Covered unless you have authorised us to do so.


Under no circumstances will Covered sell or receive payment for licensing or disclosing your personal information.


Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Covered operates secure data networks that are designed to protect your privacy and security.


If you have any complaints relating to online privacy issues on our websites, please notify Covered. While Covered accepts no liability for any material or links posted to the service, we will investigate all complaints.


If we decide to change the Covered Privacy Policy, we will post those changes here.

This publication is copyright. Other than for the purposes and subject to the conditions prescribed under the Copyright Act, no part of it (including photographs) may be in any form or by any means (electronic, mechanical, micro copying, photocopying, printing, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission from Covered.

Prices advertised are from and may increase. Offer excludes Pure Linen range. Promotional prices are exclusive of GST. Inclusive of damage Waiver. Standard Terms Apply.

Thank you!

Your subscription has been confirmed. You'll hear from us soon.
Keep Informed