Frequently Asked Questions

HOW DO I PLACE AN ORDER?

You may also place your order online, by calling us on 1800 757 376 or by email at orders@covered.net.au

WHAT IF I NEED TO CHANGE MY ORDER?

Please call, email (orders@covered.net.au) or fax us with any changes, allowing 24 hours for your request to be processed.

Additions can be made to your order at any time. Any reductions or cancellations must be made 48 hours prior to your order leaving our warehouse, or your deposit becomes non-refundable. We recommend you order a few extra items to accommodate last-minute needs.

CAN YOU PROVIDE FABRIC SAMPLES OR SWATCHES?

Please email at info@covered.net.au or call a representative on 1800 757 376

DO YOUR PRICES INCLUDE GST?

No, our prices are exclusive of GST, please proceed to the checkout to view GST.

DO YOUR PRICES INCLUDE DELIVERY AND SHIPPING?

Unfortunately, our prices reflect the single hire rate only; please proceed to our checkout to receive delivery prices. Damage waiver, set-up, deliveries and collections will incur additional fees.

DO I HAVE TO PAY FOR LINEN THAT I DON’T USE?

We must charge for all linens picked up, delivered or shipped to you. You may cancel or make changes up to 48 hours prior to delivery.

WHAT IF I NEED TO CANCEL MY ORDER?

You can cancel or make adjustments to your order 48 hours prior to it leaving our warehouse.

WHAT HAPPENS IF THE LINEN HAS BEEN LOST OR DAMAGED?

Covered inspects all stock when returned and charge a standard damage waiver. You will be charged the replacement cost of all missing items or ones returned damaged beyond reuse condition. You will not be charged for stains that occur under normal usage; however, you will be charged if stains occur from improper use, such as using linen to mop floors. Items that are stained, burned or otherwise damaged beyond future use will incur a replacement fee.

HOW ARE REPLACEMENT COST FEES CALCULATED?

Replacement fees are generally calculated three times the rental fee or as described in the agreed contract. Damaged linens must be returned to Covered and do not become your property after payment of the replacement cost.

HOW CAN I PREVENT LOSING OR DAMAGING YOUR LINENS?

Hot wax can severely damage our linen. We recommend you exercise extreme caution when removing linen from tables, ensuring all candles are extinguished before removal. Additionally, if linens are wet, please air-dry before bagging them; this will help prevent the build-up of mould. Finally, make sure that all linen is placed in the bag provided with your order and left in the same location as your drop-off point for collection.

DO YOU PROVIDE SET-UP AND/OR TEAR-DOWN SERVICES?

Fees for Covered’s production services do apply. Labour costs are dependant on the time of day, location and specific details of your event. Please contact one of our representatives for price quotes and additional information.

CAN WE BUY YOUR FABRIC?

Unfortunately our fabric is not for sale.

CAN I VISIT YOUR SHOWROOM?

Of course! We ask that you please phone ahead to ensure we have a representative on hand to show you our range. Please phone 1800 757 376 to book an appointment.